Hello,<br><br>I am trying to use the program and I can't add any of my media files .MOV on a mac 10.4.11 using a 7.6 quicktime version. Is there someone that could help me please? Here is the report message <br><hr size="2" width="100%"><br><br>Date/Time:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2009-04-29 13:16:51.511 +0200<br>OS Version:&nbsp;&nbsp;&nbsp;&nbsp; 10.4.11 (Build 8S2167)<br>Report Version: 4<br><br>Command: ELAN 3.7.2<br>Path:&nbsp;&nbsp;&nbsp; /Users/sorayahosni/Applications/ELAN 3.7.2/ELAN 3.7.2.app/Contents/MacOS/ELAN 3.7.2<br>Parent:&nbsp; WindowServer [52]<br><br>Version: ??? (8.0)<br><br>PID:&nbsp;&nbsp;&nbsp; 375<br>Thread: 0<br><br>Exception:&nbsp; EXC_BAD_ACCESS (0x0001)<br>Codes:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; KERN_PROTECTION_FAILURE (0x0002) at 0x00000029<br><br>

Maybe you should switch to another type of player, as described here:

http://www.lat-mpi.eu/tools/elan/elanforum/simpleforumpost.2009-04-07.5053039867

This might solve this particular problem.

-Han

<br><br>Sorry, I did the QT change but I still have a crash when creating a new file with .mov document.<br>Please find the error report<br>thanks for your help<br>So.<br><br><br>Date/Time:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2009-05-16 13:35:43.139 +0200<br>OS Version:&nbsp;&nbsp;&nbsp;&nbsp; 10.4.11 (Build 8S2167)<br>Report Version: 4<br><br><br>Version: ??? (8.0)<br><br>PID:&nbsp;&nbsp;&nbsp; 349<br>Thread: 0<br><br>Exception:&nbsp; EXC_BAD_ACCESS (0x0001)<br>Codes:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; KERN_PROTECTION_FAILURE (0x0002) at 0x00000029<br><br>Thread 0 Crashed:<br>0&nbsp;&nbsp; libobjc.A.dylib&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x90a584c0 objc_msgSend + 16<br>1&nbsp;&nbsp; libawt.jnilib&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x9b455800 -[CPanel cocoaComponentShouldResize:] + 247<br>2&nbsp;&nbsp; libawt.jnilib&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x9b45557d -[CPanel _setNativeFrame:forView:] + 110<br>3&nbsp;&nbsp; libawt.jnilib&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x9b426b7a -[ControlModel _setNativeFrame:] + 122<br>4&nbsp;&nbsp; libawt.jnilib&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x9b41f435 -[CPerformer perform] + 321<br>5&nbsp;&nbsp; com.apple.Foundation&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x92813d91 __NSFireMainThreadPerform + 352<br>6&nbsp;&nbsp; com.apple.CoreFoundation&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x9085f375 __CFRunLoopPerformPerform + 82<br>7&nbsp;&nbsp; com.apple.CoreFoundation&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x9082bf06 CFRunLoopRunSpecific + 1213<br>8&nbsp;&nbsp; com.apple.CoreFoundation&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x9082ba42 CFRunLoopRunInMode + 61<br>9&nbsp;&nbsp; com.apple.HIToolbox&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x92e00878 RunCurrentEventLoopInMode + 285<br>10&nbsp; com.apple.HIToolbox&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x92dfff82 ReceiveNextEventCommon + 385<br>11&nbsp; com.apple.HIToolbox&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x92dffdd9 BlockUntilNextEventMatchingListInMode + 81<br>12&nbsp; com.apple.AppKit&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x93285f45 _DPSNextEvent + 572<br>13&nbsp; com.apple.AppKit&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x93285b37 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137<br>14&nbsp; com.apple.AppKit&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x9327f8c4 -[NSApplication run] + 512<br>15&nbsp; libawt.jnilib&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x9b41b360 +[AWTStarter startAWT:] + 1967<br>16&nbsp; com.apple.Foundation&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x92813d91 __NSFireMainThreadPerform + 352<br>17&nbsp; com.apple.CoreFoundation&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x9085f375 __CFRunLoopPerformPerform + 82<br>18&nbsp; com.apple.CoreFoundation&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x9082bf06 CFRunLoopRunSpecific + 1213<br>19&nbsp; com.apple.CoreFoundation&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x9082ba42 CFRunLoopRunInMode + 61<br>20&nbsp; ...ple.JavaApplicationLauncher &nbsp;&nbsp;&nbsp; 0x97987bc3 startupJava(int, int, char const* const*, __CFDictionary const*, BuilderVersion, char const*, char const**) + 373<br>21&nbsp; ...ple.JavaApplicationLauncher &nbsp;&nbsp;&nbsp; 0x97985a96 launchJavaApplication + 264<br>22&nbsp; ELAN 3.7.2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x00002c11 0x1000 + 7185<br>23&nbsp; ELAN 3.7.2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x000028d6 0x1000 + 6358<br>24&nbsp; ELAN 3.7.2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; 0x000027f1 0x1000 + 6129<br><br><br>Thread 0 crashed with X86 Thread State (32-bit):<br>&nbsp; eax: 0x00000009&nbsp; ebx: 0x316bcd76&nbsp; ecx: 0x90ac6294&nbsp; edx: 0x00000000<br>&nbsp; edi: 0x00000000&nbsp; esi: 0x31f13130&nbsp; ebp: 0xbfffdc18&nbsp; esp: 0xbfffdba8<br>&nbsp;&nbsp; ss: 0x0000001f&nbsp; efl: 0x00010206&nbsp; eip: 0x90a584c0&nbsp;&nbsp; cs: 0x00000017<br>&nbsp;&nbsp; ds: 0x0000001f&nbsp;&nbsp; es: 0x0000001f&nbsp;&nbsp; fs: 0x00000000&nbsp;&nbsp; gs: 0x00000037<br><br>&nbsp; <br>